Our performance-based customer acquisition center consistently has among the highest close rate in the industry in soft and hard sales.
It all starts with our exclusive focus on sales. We do not offer other traditional call center services, as we believe having our agents fully immersed in selling, produces the best results for you. And we have the numbers to prove it. Our Customer Acquisition services are available on a 24x7x365 basis. From our agents to our top-line managers, our goal is to increase the percentage of calls that convert to sales, without sacrificing the purchase experience of the caller. Our total solution creates a positive experience that attracts new customers and increases sales conversions.
We understand our role is customer acquisition. That is why we employ some of the industry’s best-trained and skilled sales force – focused to handle your inbound and outbound sales needs. In today’s competitive markets, industry leaders must be aggressive in acquiring new customers to maintain and expand current market share. Contracting a well-managed, exclusively sales-focused and technology enabled customer sales center is paramount to maximizing your marketing investment.
Our Solutions
Our customer acquisition solutions include:
Inbound Hard and Soft Sales:
Our highly skilled sales agents are among the best in the industry at closing sales, and taking advantage of up selling opportunities.
Outbound Sales:
Outbound contacts are made both by phone and e-mail. When handled within the confines of privacy laws and regulations these can be very effective vehicles for selling your product or service and creating additional sales opportunities with your current clients.
Cross-sell and up-sell programs:
Our company and agents are vested in maximizing every touch point with each customer to create maximum value. And we have been exceeding client expectations in this area for over a decade.
Our Creative Services Group will devise a customized voice that is closely aligned to your sales and marketing plans with proven strategies we have perfected for clients for years.
FaceTime Strategy provides turnkey Direct Marketing solutions including;
• Development of your marketing plan
• Product or Service design and build
• Management of customer acquisition
• Direct sales solutions to enable you to meet & exceed your revenue goals
• Marketing plan development
• Multichannel campaign execution
• Database Management
• Data Integration
• Data Analytics
• E-Marketing
• Customer Acquisition Consulting
• Market Research
• Database cleaning and updating
• Customer surveys
• Digital and Social Media Marketing Services
Our Technological Advantage
FaceTime Strategy’s state of the art operations and technical staff includes data and programming experts which are backed by industry-leading technology coupled with our proprietary technology. Our systems enable you to stay involved in your campaigns in real time. As you see what marketing efforts are providing the best results, you can optimize your efforts to create the greatest sales. Our systems allow for the automatic follow up of client development after we have successfully closed the transaction. The old saying is “the fastest way to grow your revenue is with your current clients.” Well at FaceTime Strategy, we help you acquire the client and then grow that relationship to maximize the value.
Performance Driven Sales Culture
We have a focused sales culture with each member of the team, sharing the common goal of achieving high sales performance. All incentives and motivators are arranged to produce results in a professional, ethical manner aligned with your brand. Our associates work in teams with a hands-on team leader that motivates, trains and ensures the highest quality customer interaction. Via our technology, we use hourly stack ranking on client KPIs to prioritize calls to top performers. By fostering our top performing teams and agents through incentives and soft perks, sales results improve and others are motivated to compete for the top tiers, which increases the overall quality of service and sales results.
